Consumer-Directed (CD) Services allow eligible Medicaid members to have greater choice and control over their long-term care. Rather than having a home care agency assign caregivers, you can select the people you trust to assist with your daily needs while receiving support to manage the service.

​

What Is Consumer-Directed Services?

 

Consumer-Directed Services give you the flexibility to decide who provides your care, when care is provided, and how your approved services fit into your daily life. If you qualify for a Medicaid waiver that includes Consumer-Directed Services, you may choose your own caregiver, including, in many cases, a trusted family member or friend who meets program requirements. While you remain in charge of your care, a Service Facilitator provides ongoing guidance to help you understand program requirements, develop your care plan, and maintain the documentation needed to remain in compliance with Medicaid guidelines.

​

Why Families Choose Consumer-Directed Services

​

• Greater choice over who provides care

• Care from someone you know and trust

• More flexibility in scheduling services

• Increased independence and control

• Support from a Service Facilitator throughout the process

• Ability to remain safely at home while receiving needed assistance

​​

How It Works

​

1. Determine Eligibility
   You must qualify for a Virginia Medicaid waiver that offers Consumer-Directed Services.

2. Choose Your Caregiver
   Select an eligible caregiver who meets Medicaid program requirements.

3. Complete Enrollment
   We help guide you through enrollment, required paperwork, and caregiver orientation.

4. Receive Ongoing Support
   Your Service Facilitator works with you throughout the program by monitoring your services, updating your plan of care, and ensuring continued compliance with Medicaid requirements.

​​​

Is Consumer-Directed Services Right for You?

​

Consumer-Directed Services may be a good option if you:

• Want more control over your care

• Already have someone you trust to provide assistance

• Prefer to remain at home

• Want greater flexibility than traditional agency-directed care

• Are comfortable participating in decisions about your care (or have a representative who can assist)

​

How We Can Help

​

Our experienced Service Facilitators are committed to making the Consumer-Directed Services process as simple and supportive as possible. Whether you are just learning about the program or are ready to enroll, we will guide you every step of the way. We are here to answer your questions, explain your options, and help you navigate the Consumer-Directed Services program with confidence.

​​​

Call to Action

​

Have Questions About Consumer-Directed Services?

Whether you're exploring your options or are ready to begin services, we're here to help.

Schedule a consultation or contact us today to learn more.